At CPT International, we take pride in ensuring a high level of client service. Our customer service team responds to complaints promptly and strives diligently to maintain our reputation for integrity and transparency. 

Please feel free to provide feedback at any time regarding our products, services, and our representatives. In case of your dissatisfaction, don't hesitate to contact us. We will conduct a thorough investigation of your complaint.

In order to accomplish the aforementioned - it is imperative that you cooperate with the CPT International complaint handling team by providing clear information and acting reasonably.

All complaints should be directed to:

Complaints must include the following information:

1. Personal details of the client

2. Trading account details and transaction number (if applicable)

3. A detailed explanation of the issue, including the date and time

Accordingly, the CPT International Compliance Department will:

(a) confirm the receipt of the complaint within 48 hours.

(b) as per our internal procedures, respond to the complaint within 14 days after performing a thorough investigation.

In the event the complaint cannot be resolved within 14 days, we will:

  1. Provide you with information regarding the delay.
  2. Keep you informed regarding the progress of the complaint.
  3. Provide you with an approximate date when your complaint will be resolved.

The above procedure should typically resolve the matter satisfactorily in most cases.

Lastly, CPT International will ensure that all complaints are dealt with confidentially. We will act with integrity and impartiality in all situations, and complaints will be handled according to the regulatory requirements. At CPT International, we pride ourselves on our agility and ability to satisfy our customers and establish ourselves as the most reliable company.  

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